Frequently Asked Questions When Booking Your Event
How soon should I book my party? – You can book your party any time but to secure a date we suggest that you book as far in advance as possible.
Can we tour the venue prior to booking? – Yes. A tour can be set up prior to booking. Please contact Norah Kissell at email@example.com or (505) 848-7123.
Is admission to the facility included in the space rental? – Admissions is included in the space rental contract.
Shark Reef Café: 150 seated
Shark Reef Café: 200 cocktail
Shark Tank: 60 Seated
Shark Tank: 150 Cocktail
Ceremonial Rose Garden: 150
Heritage Farm: 200
High Desert Atrium: 80
High Desert Garden: 120
Japanese Garden: 200
* Additional space capacities are based upon date, event and style of event.
What are your typical hours for events?
The BioPark is open to the public for daily operations from 9:00 AM to 5:00 pm Daily
The BioPark extends the hours on Saturday’s and Sundays from Memorial Day Weekend through Labor Day Weekend, until 6:00 pm
Evening Events at the zoo can start one half hour after the facility closes
Evening events at the Botanic Garden/Aquarium can start one hour after the facility closes
How many hours are included in the rental? – Three hours for each space is included in the rental.
Is there an additional charge for extra hours if so how much? – Each additional hour beyond three hours is charged at $250.00 an hour.
Can we arrive early to set up? – Early set up can be arranged but needs to be coordinated by the catering sales manager.
Is the site ADA compliant? -Yes
Are animals allowed? -Animals are not allowed at the facilities.
What is the inclement weather back up plan? - All events are rain or shine. We will do our best to accommodate a back up location in the event that venue chosen is outdoors.
Is there parking available for large parties? – Yes. Our main parking lot has plenty of parking spaces to accommodate your guests.
What is included in the space rental? – The space rental is inclusive of the desired event venue space for three hours and set-up and strike labor.
Do you provide AV equipment? – No, an outside AV company or DJ would be required for any AV needs.
Are there any décor restrictions? – Yes, no balloons, open flame or confetti is allowed at the BioPark.
Do you have vendor referrals for DJ, florists, bakeries etc.? - Yes, we work with several fantastic vendors in New Mexico and would be happy to provide suggestions.
Can I bring my own entertainment? – Yes, but it must be approved through your catering sales manager prior to booking their services.
Do you have an in-house caterer? –Yes Taste Catering is the exclusive caterer at the ABQ BioPark
Can I bring my own caterer? –No, sorry.
Can I bring my own food? –No, sorry
Do you have a food and beverage minimum? –Yes. The food and beverage minimum for the BioPark is $20.00 per person. For any guest count lower than 50 a charge of $150.00 additional will apply
Are you able to cater for ethnic and special diet menus? –Yes, absolutely.
Can we design our own menu or do we have to stick with a set menu? –Our sample catering menus are provided as a guideline. We are more than happy to work with our clients on creating customized menus
Do you have a liquor license? –Yes
Can we bring in our liquor? -No
Is a deposit required? How much? –Yes a 20% deposit is due with a signed contract to secure the venue and catering services. If it is a wedding ceremony only, then 50% is required to reserve the space.
Do you have a damage deposit? –Yes a $250.00 refundable damage deposit is require of all clients. In the event that the facility is unaltered or harmed the deposit will be fully refunded post event
Do you allow a payment schedule? –Yes once the initial deposit of 20% has been made your catering sales manager can work a schedule with you
What is the cancellation policy? If the event is cancelled within six months of the contracted date a full refund will be provided. If the event is cancelled with less than six months prior to the contracted date the deposit will be retained. If the event is cancelled within 30 days of the contracted date 50% of the total contract will be charged to the client along with the deposit.
Is there a service charge? – Yes. Our service charge is 22% of food and beverage sales. This charge covers all staffing and labor including planning, event design and execution of the event.
Is there a charge for rentals? –Yes. Rentals can include but are not limited to tables, chairs, table linens, napkins, flatware and china. A customized rental proposal will be provided by your catering sales manager.
When is final payment due? – Final numbers and payment are due 10 days prior to the event.